• 9 years of Customer service experience
  
• Extensive computer knowledge including numerous software applications such as Word, Excel, Power Point, Access as well as experience with graphic/web design software
  
• Inventory management and financial reconciliations
  
• Corporate promotions, sales and marketing
  
• 8 years of general office management experience including scheduling, switchboard/reception, assistance to senior management, data entry and word processing, customer and inter-departmental liaison

• Columbia Fuels, Victoria , B.C. 2008 � 2009
  Customer Service Associate - Duties: Customer support, up-selling products and services
  
• Old Dutch Inn, Qualicum Beach, B.C. - 2007 - 2008
  Front Desk Agent - Duties: Reservations, check-outs, cash-out, customer service
  
• Qualicum Bay Resort, Qualicum North, B.C. - 2006
  Store Manager / Front Desk Agent - Duties: Staffing, Sales, Cash reconciliation, Inventory control, Merchandise ordering, Front desk, Sales, Customer service
  
• Quality Resort Bayside, Parksville, B.C. - 2006
  Front Desk Agent - Duties: Booking reservations, Customer service, Cash and Financial reconciliations, Sales
  
• NCO MSN Support CSR, Victoria, B.C. - 2004 – 2005
  Online Tech Support - Duties: Customer service, Technical support, Sales
  
• Logan Enterprises 2004
  Owner/Operator - Duties: Marketing, Invoicing, General clerical duties, Accounts payable, Bookkeeping, Online and personal customer service
  
• Royal Roads University Auxiliary LSA 2001 – 2003
  Auxiliary Learning Support Associate - Duties: Switchboard, Meeting and event planning, General clerical duties, Online and personal customer service, Data entry and word processing

References

Work references available in PDF document.

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